Returns

Returns and
damaged items.

Last updated 2 October 2026

Arrived damaged or wrong?

Email [contact email to be added] within 7 days of delivery with your order number and a photo of the candle and the box. We will replace it or refund you. You do not need to send it back.

Changed your mind

Unburned, unused candles in their original condition can be returned within 14 days of delivery for a refund to your original payment method. Contact us first so we can give you the return details. Return shipping is paid by the customer unless the item arrived damaged or wrong.

For safety and hygiene reasons we cannot accept returns of candles that have been lit.

A candle that does not burn properly

If a candle tunnels badly, smokes heavily, or has any safety problem, stop using it and contact us with a photo and the lot number printed on the bottom of the jar. We take these reports seriously and will make it right. If it is a safety issue, please keep the candle so we can pass the details to our supplier.

Refund timing

Refunds go to your original payment method and usually appear within 5 to 10 business days after we approve them, depending on your bank.

Cancelling an order

If your order has not yet been placed with our supplier, we can cancel it for a full refund. Email us as soon as you can. Subscriptions are cancelled separately, see our terms.